Trust Orbit — Account Deletion & Data Request

How to Delete Your Account

You can delete your Trust Orbit account at any time, directly from the app:

1. Open the Trust Orbit app on your device
2. Go to Settings (gear icon)
3. Scroll to the Delete Account section
4. Review the warnings shown, including any owned groups that will be deleted for other members, then confirm the deletion

You may also request account deletion by emailing us at [email protected] with the subject line "Account Deletion Request" and your registered email address. We will respond within 30 days of receipt.

What Happens When You Delete Your Account

Account deletion is not a simple "erase everything" operation. Trust Orbit is a shared ledger of confirmed debts and payments between people, so your data is handled carefully to protect both your privacy and the integrity of other users' records.

What Gets Deleted (Your Personal Data)

When you delete your account, the following personal information is permanently anonymized and removed from the app:

• Your profile: Username, full name, and avatar photo
• Stored payment details: Any bank account, SINPE number, or payment information you added to help friends pay you
• Personal settings: Notification preferences, app configuration, and authentication credentials
• Your friend list: Your connections are removed, though friends may still see historical charges
• Blocks: Users you had blocked will no longer be blocked

Result: after deletion, no one can identify you in the app. Your profile is anonymized.

What Gets Retained (Shared Transaction Records)

The following data is retained in anonymized form, because these are shared records, not your personal data:

• Confirmed charges and payments involving other users: if you owed money to someone or someone owed money to you, and that charge was confirmed by both parties, the transaction record remains in the app, but with your personal identity removed.
• The effect on other users' trust scores: if someone else has a confirmed payment involving you in their history, that transaction continues to count toward their trust score.

Why? A confirmed charge is a mutual agreement between two people. Once both parties confirm a payment, it becomes part of both of your histories. If you could delete your data and retroactively erase that transaction from your counterparty's record, you would be able to damage their reputation score or rewrite their financial history, even though they confirmed it. Trust Orbit doesn't allow one party to unilaterally alter another party's confirmed records; shared ledger integrity is a core principle of the app.

Groups You Own Are Deleted for Everyone

This is the one exception to "your data is anonymized, not destroyed," and it's important. If you created and own a group (for example, a shared household or trip), deleting your account permanently deletes that entire group, including for every other member. Other members lose their membership, and any shared charges or reminders tied to that group lose their group context. They are not notified in advance; this happens as an automatic consequence of your account deletion. Before you confirm deletion, the app will show you a list of any groups you own that have other members, so you can decide whether to transfer or wind down the group first.

Groups you merely belong to (created by someone else) are not affected: you're simply removed as a member, and the group continues for everyone else.

In Practice

When you delete your account:

• You disappear from the app. No one can find you, contact you through Trust Orbit, or see your profile.
• Your friends and counterparties see transactions labeled as involving a "Deleted User" rather than your name.
• Your trust score no longer appears anywhere public.
• The historical fact that you paid (or were paid) remains on confirmed charges, so others' trust scores stay accurate.
• Any group you own is deleted outright, along with every other member's membership in it (see above).

Your Data Rights

Depending on where you live, for example if you are in Costa Rica or another jurisdiction with data-protection laws, you may have rights to:

Access Your Data

You can view most of your personal data directly in the app (profile, charges, payments, trust score, etc.). To request a complete data export in machine-readable format, email [email protected]. We will respond within 30 days.

Correct Inaccuracies

You can update your profile information (name, avatar, payment details) directly in the app at any time. If you believe a charge or payment record is inaccurate, contact the other party to dispute it, or reach out to us at [email protected].

Export Your Data

The app does not currently have a self-service export button. To request a copy of your personal data, email [email protected] with the subject "Data Export Request." We'll send your personal data in a readable format (CSV or JSON) within 30 days.

Delete Your Account

Use the in-app account deletion flow (see "How to Delete Your Account" above), or email [email protected]. Understand that transaction records involving other users will be retained in anonymized form as described above.

Object to Processing

If you have concerns about how Trust Orbit processes your data, contact us at [email protected]. We'll explain our practices and work with you to address your concerns.

Response timeline: we aim to respond to all data requests within 30 days. If your request is complex, we may request an extension. All responses will comply with applicable data-protection laws, including those of Costa Rica.

What About Data I Haven't Confirmed?

If there are unconfirmed charges (charges you created but the other party hasn't marked as paid, or payments you initiated but the other party hasn't confirmed), those records may be deleted along with your account since they're not yet mutual agreements. Contact us at [email protected] if you have questions about specific pending charges.

Questions?

For questions about account deletion, data rights, or this policy, please contact us:

• Email: [email protected]
• Subject line: "Account Deletion" or "Data Request"
• Response time: Within 30 days

For more information about how Trust Orbit collects and uses your data, see our Privacy Policy (Section 6 covers account deletion in detail).

This policy applies to the Trust Orbit app on iOS and Android, and the associated web services. Last updated: July 9, 2026.